WINDS OF CHANGE @ CSSI

An LDP Case Study

Outreach

Carnival Support Services India (CSSI) is a 100% subsidiary of Carnival Corporation and PLC, the world's largest leisure company, owning brands like Carnival Cruise Line, P&O Cruises, Princess Cruises, Cunard Line, Holland America Line, Costa Cruises and Seabourn, reached out to me in Aug 2023.

The primary requirement was to design & deliver an Executive MBA-style program for their mid-to-senior level leaders of all departments, having between 8 to 25 years of work experience.

KRA

The program had to be something “beyond theory” & needed to have a real-world, practical angle.

Defined KRAs were:

• Taking Ownership
• Leading Change
• Handling Conflict
• Personal Fitness
• Personal Branding

Diagnosis

Initial discovery-conversations with the leaders revealed the following gaps:

• Leading & Implementing change in their respective department
• Stiff resistance amongst their team members to change
• Not being fully able to understand an “Entrepreneur Mindset”
• Excellent “classroom” understanding of Change Management models like ADKAR, Drucker etc. but poor practical implementation

Delivery

I designed & delivered a customized module of 8 half-day sessions that included:

• Sharing with them the difference in mindset between an employee and an entrepreneur using Games & Case studies.
• Using Martial Arts techniques and philosophies (which I demo-ed and they physically tried & tested) to understand how offense-defense practices in these arts can be applied in the corporate world.
• Modules on Everyday Fitness & the Power of Personal Branding

Impact

I had deep & engaging real-world Q n A with the leaders, and shared practical approaches on how they could respond to their challenges. Through the conversation, I realized there was a visible newfound approach in their thinking.

Nevertheless, the true impact cannot be measured and it unfolds over time. However, the fact that CSSI has scheduled a 2-day offsite with me in June 2024, leads me to believe that there is a visible impact across the organization.